Business Analysis · Process Design
RPA Automation Program
Role
RPA Business Analyst
Timeline
2021 – 2022 · 2 years
Team
Multi-client delivery teams
Domain
Logistics / Retail / Telecom
Methods and Tools
UiPath, SAP, Excel automation, process mapping, stakeholder management
3
Industries served
15+
Automations in production
~80%
Passed UAT first round
Overview
I partnered with stakeholders across logistics, retail, telecom and internal operations to find manual, repetitive processes worth automating, assessed each against previously delivered solutions to reuse proven patterns, then translated them into structured requirements for UiPath development teams — 20–25 processes analyzed and 15+ automations released to production.
The Problem
My Approach
The Design
Impact
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